Change Management Advocate
An expert focused on designing and implementing AI-driven strategies that engage clients at every level, creating lasting relationships through personalized experiences data-driven insights.
Operational, Marketing, and Sales leader with over 8 years of experience in the insurance and technology industries. I am dedicated cultivating strong client relationships and enhancing business strategies through innovative technology transformations. By leveraging AI and embracing change, I aim to elevate client and promote sustainable business growth.
Experience
Work History
Operational Leadership
Leading large-scale operations and customer engagement functions across complex and regulated environments
Leading large-scale operations and customer engagement functions across complex and regulated environments
Business Transformation
Delivering transformation initiatives that improve efficiency, customer experience and commercial outcomes.
Skilled in leading organisational change, process redesign and operational improvement programs that embed sustainable ways of working and support long-term business growth.
Customer Engagement ]
Driving customer engagement strategies that strengthen commercial performance and customer outcomes.
Strong background managing customer engagement operations, sales alignment and service optimisation initiatives focused on improving customer experience, conversion and operational effectiveness.
Stakeholder & Partner Management
Building strong relationships across executive teams, customers, brokers, partners and technology vendors.
Experienced managing complex stakeholder environments and collaborating across internal and external teams to deliver strategic initiatives and operational outcomes.
Data, Reporting & Performance Insights
Using operational data and reporting insights to support decision-making and performance improvement.
Skilled in executive reporting, KPI management and operational analytics to improve visibility, governance, customer engagement and business performance.
Technology & Process Optimisation
Leveraging technology and process improvement to enhance operational capability and customer experience.
Experienced working alongside technology, data and operational teams to deliver workflow optimisation, digital transformation and AI-enabled service improvements across customer operations environments.
Skills
Communication
Confident communicator with the ability to engage effectivacross all levels of business, build relationships and influence positive outcomes.
Problem Solving
Strong analytical and critical thinking skills with a practical approach to resolving operational challenges and improving business performance.
Adaptability
Thrives in fast-paced and changing environments, with the ability to lead through transformation and respond quickly to evolving business needs.
Team Leadership
Collaborative and people-focused leader committed to developing high-performing teams, supporting growth and fostering a positive team culture.
